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1. Was there a major breach in following procedures and you’re not clear as to what caused it or how to prevent it from happening again?

2. Is your customer insisting that you investigate a major concern they have, but you’re not sure exactly how to go about it?

3. Major incident occurred within your organization, but you are not sure where to start or how to investigate?

If your answer to either of these questions is yes, than our quality Investigations
service can help by providing you with the facts you need in order to correct the
situation once and for all. Although there are a number of specific steps we follow and techniques we use when conducting an independent investigation, our Investigations service is centered around five (5) simple steps:

1. Establish the Investigation Scope;

2. Conduct Interviews and Research;

3. Determine the Root Cause(s);

4. Formulate Practical Recommendations and implement Preventive Control Measures

5. Issue Investigation Report.

The end result of our investigation is an honest, straight-forward written report defining the original root cause(s) of the problem, the sequence of events that led up to it (in flowchart format) and a number of recommendations targeted towards:
• Correcting the existing situation (reactive); and
• Preventing its reoccurrence in the future (proactive) 

For additional information or to discuss your needs with an experienced quality consultant, just give us a call at (416) 738-4826 or you can also outline any specific requirements you may have in an e-mail and send it to info@fsqa.ca