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1. Having difficulty scheduling, coordinating or just getting the required audits done because of a lack of trained personnel?

2. Are internal audit reports not being issued in a timely manner?

3. Are internal audit reports not providing you and your management with the information you need to continually improve your quality management system?

If your answer to these questions is yes, then our on-site Internal Auditing service can provide you with the assistance you require. Our Internal Auditing service is centered on providing any or all of the following four (4) main areas to auditing:

The planning and preparation phases of the auditing process are considered the most critical and often overlap. To ensure these phases progress smoothly and that your internal audits achieve the desired objectives, our auditors will work with you to ensure that all of the processes within your quality system are adequately identified and incorporated into an annual internal audit plan. As part of the preparation phase, we will also develop the audit checklists required based on your existing policies, procedures,
work instructions and quality objectives.

When an audit has been properly planned and prepared, the actual on-site assessment is generally a straight-forward exercise for both our auditors and your organization. It involves four (4) primary stages:
1. Pre-audit dialogue;
2. Information gathering (collecting evidence);
3. Documenting observations (compliance/effectiveness evaluation);and
4. Post-Audit dialogue.

After the post-audit meeting, a written report will be produced by our auditors. Although this report will contain a significant amount of information relevant to the audit participants and criteria used, the main thrust of this report will be focused on identifying:
• Areas and/or functions found compliant;
• Any positive progress made towards quality objectives defined;
• Observations of noncompliance to requirements;
• Any lack of progress towards quality objectives defined;
• The adequacy and effectiveness of the process or function audited; and
• Recommendations for improvement.

Upon receipt of the official quality audit report, the auditee(s) should submit their response within the required time frame indicated on the audit report. They should include their proposal(s) as to corrective action(s) which they intend to carry out. Our auditors can assist you in determining the acceptability of these proposed corrective actions, offer additional recommendations for improvement as well as perform any and all follow-up verifications considered necessary to ensure compliance or to verify that quality improvement objectives have been achieved. 

In addition to the above service, we can also provide your organization with on-site Auditor Training. Our two-day course is targeted to employees who will be conducting internal or external quality audits and will provide them with sufficient knowledge and practical techniques to successfully prepare, conduct and document a quality audit in compliance with applicable standards. 

For additional information or to discuss your needs with an experienced quality consultant, just give us a call at (416) 738-4826 or you can also outline any specific requirements you may have in an e-mail and send it to info@fsqa.ca